Key Insights adds a behavioral layer to credit decisions — reading the human factors behind the application so lenders approve more good borrowers, catch fraud earlier, and collect smarter. It complements your existing scoring; it doesn't replace your judgment.
Static scorecards reject solid borrowers on thin history and wave through others who look fine on paper. Four points in the credit chain leak margin and invite loss — each one is a behavioral problem.
Borderline cases auto-rejected by rigid templates. Many are creditworthy — you're leaving good volume, and margin, on the table.
Young adults and new arrivals have no track record and are invisible to traditional models. Behavior becomes the primary, forward-looking risk signal.
Money-mules (målvakter) and fabricated business status pass static KYC. Language and stress patterns reveal a rehearsed script long before transactions do.
Sorting empty promises from genuine intent-to-pay. The right negotiation approach depends on whether the debtor owns the problem or externalizes it.
Key Insights assumes your financial data (accounts, bureau, real-time feeds) is in place. Our engine turns three unstructured, human sources into a concrete behavioral read.
Business plans, free-text descriptions and financing rationale — quantified for veracity, conscientiousness and overconfidence bias.
A natural interview (phone or chat) measures decision-making under pressure in real time — locus of control, cognitive flexibility, delayed gratification.
Past correspondence, meeting notes and recorded calls (with consent) surface behavior changes over time — early-warning signals a single application can't show.
From the first conversation to an auditable risk index — each model does one job well, and every one is decision support: evidence-backed, human-reviewed, never an automated verdict.
Conducts the loan conversation like an experienced credit officer — one question at a time, over phone or text. It clarifies the business, finances, amount and purpose, repayment plan and collateral; explains why it asks; never pressures; and closes with a structured recommendation — approve, decline, or request completion — grounded only in what was actually said. Built from six real recorded credit calls.
Administers a fixed 31-item behavioral & socioeconomic battery through natural conversation, in the borrower's language, with tappable response options — collecting responses only, never advising.
Turns the interview into item-level risk scores, subscale totals and a composite Default Risk Index. Fully deterministic — the same input always yields the same output, so every score is auditable.
Reads any transcript or application and extracts factors known to predict repayment — finances, income stability, financial literacy, behavior, repayment realism. Every finding is tied to a verbatim quote and a confidence level, with inconsistencies and red flags surfaced.
Assesses Big Five traits and a Veracity score across one or more interviews — flagging linguistic patterns that signal a front-man (målvakt) or a fabricated business, and summarizing how the profile bears on the credit rating.
Validated against simulated applicants — a companion model plays realistic Swedish borrowers with distinct finances and personalities, so the assessment models are tested before they ever meet a real case.
Consistency, transparency and detail — the absence of evasive, rehearsed language.
Orderliness and follow-through — the strongest behavioral correlate of repayment.
Ownership vs. blame — who the borrower holds responsible when things go wrong.
Long-term thinking vs. impulsivity — the core signal for thin-file applicants.
Response to unexpected follow-ups — stress patterns that expose a script.
Forecast realism — whether the plan and the numbers are grounded.
Flag borderline auto-rejects for a "second look" instead of a hard no — more volume, same risk appetite.
Test whether the entrepreneur can actually execute the plan — and whether the forecast is realistic.
Detect front-men and manipulation proactively — fewer false positives, earlier fraud catches.
Prioritize genuine intent-to-pay and match the negotiation approach to the debtor's profile.
Key Insights is decision support, not automated decision-making. Every model surfaces evidence — quotes, scores, confidence — for a person to weigh. Nothing is scored in a black box, and no credit decision is made by the machine. That's the responsible way to use behavioral AI in lending, and it's how the product is built.
We're running paid pilots with a small group of lenders. Bring a handful of real (anonymized) cases and see what the behavioral layer surfaces that your scorecard missed.
Book a pilot →